--- title: "Signing in and managing your password" slug: "signing-in-and-managing-your-password" updated: 2025-09-09T14:33:06Z published: 2025-09-09T14:33:06Z canonical: "documentation.deltatre.com/signing-in-and-managing-your-password" --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.deltatre.com/llms.txt > Use this file to discover all available pages before exploring further. # Signing in and managing your password In this article, we cover the process of signing in to Presentation Manager and resetting your account password. > [!NOTE] > **Note:** The *Emails replace usernames* sign-in process for Presentation Manager changed as part of the [AXIS 9.6 release](/v1/docs/release-notes-axis-96-q4-22), and*two-factor authentication* was introduced in [AXIS 9.7.](/v1/docs/release-notes-axis-97-q1-23) If you're on an older version of AXIS, the images and some of the steps shown below will differ from what you see on your platform. Contact your project team if you have questions that aren't answered here. --- ## Signing in as a new user To sign in and start using AXIS Presentation Manager as a new user, your administrator first needs to [create an account](/v1/docs/create-and-manage-users) for you using your email address, first and last name, and your role. Once your account is created, you'll receive an invitation email that includes a link to set your password. > [!NOTE] > **Note:** The invitation link remains valid for 24 hours. If you haven't used it within that time, a new one will need to be issued. 1. Select the link, or copy and paste it into a [supported browser](/v1/docs/browser-and-device-support). This takes you to the *Create your password* page. 2. Create a password, bearing in mind the [requirements](/v1/docs/signing-in-and-managing-your-password#password-requirements) to ensure the security of your account. 3. Confirm the password at the prompt. 4. Select *Create Password.* 5. Your new password is created and you'll be redirected to the login page to sign in to Presentation Manager. ![Create_password_page.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/6156138328092.png) ### Password requirements: - Your password must consist of between 8 and 16 characters. - It must contain at least 1 lowercase letter. - It must contain at least 1 uppercase letter. - It must contain a number. - It must contain one of the following special characters @ # $ % ^ & * - _ + = [ ]{ } | \ : ' , ~ " ( ) ; . ### Resetting your password > [!NOTE] > **Note:**If you enter an incorrect password 5 times in a row, your account is locked for 5 minutes. To gain access, either wait for the account to unlock automatically or use the *Forgot password* process described here. It happens to the best of us. If you're struggling to remember your Presentation Manager password – or need to change it to keep your account secure – simply select the *Forgot password* link to start the reset process, then follow the steps below. ![Login_page_-_forgot_password.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/6017659040924.png) - At the prompt, enter the email address linked to your Presentation Manager account, then select *Send me instructions.* ![Forgot_password_-_enter_email_address.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/6017989226908.png) - A password reset email will be sent to that address. - Select the link in the email (or copy and paste it into your browser). - Enter your new password, ensuring it meets the [password requirements.](/v1/docs/signing-in-and-managing-your-password#password-requirements) - Confirm the new password (make sure the two entries match!) - Select *Change password.* - That's it, your new password is confirmed. Now, log in to Presentation Manager. ![Change_password.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/6284851653276.png) It's worth bearing in mind that you can't use the *Forgot password* process if you haven't yet activated your account. #### Used or expired reset links Note that a password reset link can't be reused and expires after 24 hours. If you try to use an expired or used link, you'll see an error message letting you know it isn't valid. Select *Send me a new reset link* to restart the process of resetting your password. To return to the login page, select *Back to sign in*. ![Link_expired.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/6018131327004.png) This takes you to the sign-in page, where you re-enter your existing credentials. Once you've confirmed them, the *Change your password* page displays, and from there, the process is the same as described above. ### Set up two-factor authentication #### What is 2FA? Two-factor authentication (2FA) is a security process in which users provide two different authentication factors to verify themselves. 2FA is implemented on Presentation Manager to increase security. The two-factor (2FA) register details page displays upon successfully entering your login credentials. This page contains information such as the QR code and the Secret code. The following steps explain how to set up 2FA in Presentation Manager. #### ![AXIS_2FA_login.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/8015543994524.png) #### Register for 2FA The 2FA registration stage is only required once. This stage requires you to scan the *QR code* or enter the *secret code* provided by the Authenticator app. #### Step 1: Download authenticator app Download your preferred Authenticator app, such as Authy, Google Authenticator, MS Authenticator, etc. #### Step 2: Scan QR code 1. Scan the QR code using your Authenticator app. Your Presentation Manager account is automatically enrolled, and your 6-digit authentication code is generated. 2. Select the *CONTINUE* button on the Presentation Manager Set up two-factor authentication page. If you're having trouble scanning the QR code, refer to the [enter secret code](/v1/docs/signing-in-and-managing-your-password#enter-secret-code) section below. #### Enter secret code 1. Select the *Can't scan? Enter key manually* link to display the secret code (provided by the Authenticator app). 2. Enter the secret code to register your Presentation Manager account and generate the 6-digit authentication code. 3. Select the *CONTINUE* button on the Presentation Manager Set up two-factor authentication page. #### Step 3: Enter verification code ![Enter_verification_code.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/7929105658524.png) 1. Enter your 6-digit authentication code generated in the Authenticator app. 2. Select the VERIFY button. 3. Upon entering a valid authentication code, users are re-directed to the Presentation Manager dashboard. #### Changing your password while signed in You can also trigger the password reset process after you've successfully signed into Presentation Manager. Click on the dropdown menu next to your name in the top right-hand corner of the screen, and select *Change password.* *![Change_password_-_signed_in.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/6642936007708.png)*