--- title: "User profiles" slug: "user-profiles" updated: 2026-02-06T14:48:17Z published: 2026-02-06T14:48:17Z excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.deltatre.com/llms.txt > Use this file to discover all available pages before exploring further. # User profiles App users can create and edit their own profiles, switching between profiles if required. User profiles can help gain a better understanding of your audience, which you can utilize to deliver targeted user experiences on a per-profile basis. > [!NOTE] > **Note:** Users can create up to five profiles per account. Select a platform below to see how profiles work across the different Apps: Responsive WebTV AppsNative mobileiPad/Tablet ## Profile types There are three types of user profiles available in the Apps: 1. A standard profile that has access to all content (based on entitlements). 2. A kid's profile that works with the configuration of Segmentation Tags in Presentation Manager to only display content appropriate for children. > [!NOTE] > **Note:** This is different from the [Parental Lock](/v1/docs/parental-lock) in that children will not be able to see any inappropriate content, whereas the Parental Lock stops content being watched without a PIN, but the application still displays it. 3. A restricted profile that has access to all content (based on entitlements) and also requires a PIN for access. ![Standard, Kids, and Restricted profiles.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesRWTypes.png) > [!NOTE] > **Note:** If a user with a restricted profile forgets their PIN, then creates a new PIN using the *Forgot your PIN?* link, they need to sign in again to validate their new PIN. > [!WARNING] > **Compatibility note:**The *Forgot your PIN?* link is available on native Apple (Deltatre Apps v1.0 onwards), Android (Deltatre Apps v1.4 onwards) and Responsive Web (Deltatre Apps v1.4 onwards). ## Managing profiles To manage their profiles, users need to navigate to the [*Account*](/v1/docs/account-page) page, then scroll down to the *Profiles* section. ![User profiles displayed with different access levels and an option to add a new profile.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesRWManage.png) > [!NOTE] > **Note:** Users with a standard or restricted profile can access the full *Account* page. If a kids profile is active, all the user sees is their own profile, where they can only change the name of their profile. ### Creating a new profile Selecting the *Add Profile* button in the *Profiles* section of the *Account* page opens the *Create Profile* page, from where your users can select a profile type and give that profile a name (and a PIN if necessary) before creating it. After this it is available to switch to. ![User interface for creating a profile with options for standard, kids and restricted access.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesRWCreate(2).png) - When a restricted profile is created, it requires a 5-digit PIN for that profile to be set at the same time. If a profile has its type changed to restricted later, the PIN needs to be created then. > [!NOTE] > **Note:** If the maximum number of profiles already exist, the *Add Profile* button doesn’t display. ### Viewing and editing existing profiles In the *Profiles* section of the *Account* page, the account’s existing profiles are listed. From here, they can be edited to be renamed or have the profile type changed, or be deleted. If a user has the primary profile active, they can manage any profile by selecting the profile icon to either delete the profile or open the *Edit Profile* page. ![User profile editing interface with options for Standard, Kids, and Restricted profiles.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesRWEdit(1).png) Otherwise, they can only manage their currently active profile by selecting it. If they want to manage a different profile, selecting it prompts them to switch to that profile. ![Profile management interface showing options to switch profiles.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesRWSwitchEdit.png) #### The primary profile The primary profile, by default, is a standard profile. It can be changed to restricted, but not kids. It has considerably more editing power than other profiles. It can: - Change the profile type of any other profile. It is the only profile that can change a kids profile to standard/restricted. - Add or remove a PIN from another profile if changing its profile type to/from restricted. - Delete other profiles. However, it can’t update the names of other profiles, or delete itself. Meanwhile, non-primary profiles can only change their own profile (including name, type [between standard and restricted only] and PIN), or delete their own profile. > [!NOTE] > **Note:** When editing an active Kids profile, users are only able to update their profile name - they can’t switch to another profile type, and they can’t delete their own profile. ## Switching profiles If, at any point, your users wish to switch profiles without going into the *Account* page, they can hover over the profile icon and select *Switch profile*. ![Screenshot_2020-04-03_at_17.44.55.png](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/360010710060.png) This then displays the *Who’s watching?* page, from where they can select a different profile. ![User profiles displayed with access levels for a streaming service interface.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileRWSwitch.png) If switching to a restricted profile, users are prompted to enter their 5-digit PIN. ![User prompted to enter a 5-digit PIN for profile access on the Axis platform.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileRWPIN.png) ## Profile types There are three types of user profiles available in the Apps: 1. A standard profile that has access to all content (based on entitlements). 2. A kid's profile that works with the configuration of Segmentation Tags in Presentation Manager to only display content appropriate for children. > [!NOTE] > **Note:** This is different from the [Parental Lock](/v1/docs/parental-lock) in that children will not be able to see any inappropriate content, whereas the Parental Lock stops content being watched without a PIN, but the application still displays it. 3. A restricted profile that has access to all content (based on entitlements) and also requires a PIN for access. ![Profile options include Standard, Kids, and Restricted access.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTVTypes.png) > [!WARNING] > **Compatibility note:** In the event of a forgotten PIN for a restricted profile, the *Forgot your PIN?* link is not available on TV apps currently. It is available on native Apple (Deltatre Apps v1.0 onwards), Android (Deltatre Apps v1.4 onwards) and Responsive Web (Deltatre Apps v1.4 onwards). ## Managing profiles To manage their profiles, users need to navigate to the [*Account*](/v1/docs/account-page) page by selecting their profile icon at the top of their TV screen, then navigate down to the *Profiles* section. ![User profiles displayed with different access levels and a button to add new profiles.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTVManage.png) > [!NOTE] > **Note:** Users with a standard or restricted profile can access the full *Account* page. If a kids profile is active, all the user sees is their own profile, where they can only change the name of their profile. ### Creating a new profile Selecting the *Add Profile* button in the *Profiles* section of the *Account* page opens the *Create Profile* page, from where your users can select a profile type and give that profile a name (and a PIN if necessary) before creating it. After this it is available to switch to. ![Profile creation options including Standard, Kids, and Restricted access settings.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTVCreate(1).png) - When a restricted profile is created, it requires a 5-digit PIN for that profile to be set at the same time. If a profile has its type changed to restricted later, the PIN needs to be created then. > [!NOTE] > **Note:** If the maximum number of profiles already exist, the *Add Profile* button doesn’t display. ### Viewing and editing existing profiles In the *Profiles* section of the *Account* page, the account’s existing profiles are listed. From here, they can be edited to be renamed or have the profile type changed, or be deleted. If a user has the primary profile active, they can manage any profile by selecting the profile icon to either delete the profile or open the *Edit Profile* page. ![Profile editing options including Standard, Kids, and Restricted access settings.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTVEdit.png) Otherwise, they can only manage their currently active profile by selecting it. If they want to manage a different profile, selecting it prompts them to switch to that profile. ![Interface for switching user profiles with options to confirm or cancel the action.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileTVSwitch.png) #### The primary profile The primary profile, by default, is a standard profile. It can be changed to restricted, but not kids. It has considerably more editing power than other profiles. It can: - Change the profile type of any other profile. It is the only profile that can change a kids profile to standard/restricted. - Add or remove a PIN from another profile if changing its profile type to/from restricted. > [!WARNING] > **Compatibility notes:** On TV apps, the primary profile cannot delete other profiles. This should be done on Responsive web, Mobile or Tablet. However, it can’t update the names of other profiles, or delete itself. Meanwhile, non-primary profiles can only change their own profile (including name, type [between standard and restricted only] and PIN), or delete their own profile. > [!NOTE] > **Note:** When editing an active Kids profile, users are only able to update their profile name - they can’t switch to another profile type, and they can’t delete their own profile. ## Switching profiles If, at any point, your users wish to switch profiles without going into the *Account* page, they can select the profile icon and then select *Switch Profile*. ![Switch Profile](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/image-1768407068777.png) This then displays the *Who’s watching?* page, from where they can select a different profile. ![User profiles displayed with access levels for a streaming service interface.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileRWSwitch.png) If switching to a restricted profile, users are prompted to enter their 5-digit PIN. ![User prompted to enter a 5-digit PIN for profile access on the Axis platform.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileRWPIN.png) ## Profile types There are three types of user profiles available in the Apps: 1. A standard profile that has access to all content (based on entitlements). 2. A kid's profile that works with the configuration of Segmentation Tags in Presentation Manager to only display content appropriate for children. > [!NOTE] > **Note:** This is different from the [Parental Lock](/v1/docs/parental-lock) in that children will not be able to see any inappropriate content, whereas the Parental Lock stops content being watched without a PIN, but the application still displays it. 3. A restricted profile that has access to all content (based on entitlements) and also requires a PIN for access. ![Three profile types displayed: Standard, Kids, and Restricted.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileMobTypes(1).png) > [!NOTE] > **Note:** If a user with a restricted profile forgets their PIN, then creates a new PIN using the *Forgot your PIN?* link, they need to sign in again to validate their new PIN. > [!WARNING] > **Compatibility Note:**The *Forgot your PIN?* link is available on native Apple (Deltatre Apps v1.0 onwards), Android (Deltatre Apps v1.4 onwards) and Responsive Web (Deltatre Apps v1.4 onwards). ## Managing profiles To manage their profiles, users need to navigate to the [*Account*](/v1/docs/account-page) page by selecting the menu icon at the top of the app, followed by their profile icon, then scroll down to the *Profiles* section. ![User profiles displayed with names and access levels for a digital platform.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesMobManage.png) > [!NOTE] > **Note:** Users with a standard or restricted profile can access the full *Account* page. If a kids profile is active, all the user sees is their own profile, where they can only change the name of their profile. ### Creating a new profile Selecting the *Add Profile* button in the *Profiles* section of the *Account* page opens the *Create Profile* page, from where your users can select a profile type and give that profile a name (and a PIN if necessary) before creating it. After this it is available to switch to. ![Profile creation screen for a Restricted profile.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesMobCreate.png) - When a restricted profile is created, it requires a 5-digit PIN for that profile to be set at the same time. If a profile has its type changed to restricted later, the PIN needs to be created then. > [!NOTE] > **Note:** If the maximum number of profiles already exist, the *Add Profile* button doesn’t display. ### Viewing and editing existing profiles In the *Profiles* section of the *Account* page, the account’s existing profiles are listed. From here, they can be edited to be renamed or have the profile type changed, or be deleted. If a user has the primary profile active, they can manage any profile by selecting the profile icon to either delete the profile or open the *Edit Profile* page. ![User profile editing screen with options for profile type and name input.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesMobEdit.png) Otherwise, they can only manage their currently active profile by selecting it. If they want to manage a different profile, selecting it prompts them to switch to that profile. ![Profile management interface showing options to switch profile.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesMobSwitchEdit.png) #### The primary profile The primary profile, by default, is a standard profile. It can be changed to restricted, but not kids. It has considerably more editing power than other profiles. It can: - Change the profile type of any other profile. It is the only profile that can change a kids profile to standard/restricted. - Add or remove a PIN from another profile if changing its profile type to/from restricted. - Delete other profiles. However, it can’t update the names of other profiles, or delete itself. Meanwhile, non-primary profiles can only change their own profile (including name, type [between standard and restricted only] and PIN), or delete their own profile. > [!NOTE] > **Note:** When editing an active Kids profile, users are only able to update their profile name - they can’t switch to another profile type, and they can’t delete their own profile. ## Switching profiles If, at any point, your users wish to switch profiles without going into the *Account* page, they can tap the menu icon in the top right of the app and select *Switch*. ![How to switch Profile on a Mobile](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesMobSwitch.png) This then displays the *Who’s watching?* page, from where they can select a different profile. ![Profile switching screen.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileMobSwitch.png) If switching to a restricted profile, users are prompted to enter their 5-digit PIN. ![User interface prompting for a 5-digit PIN to access a profile securely.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfileMobPIN.png) ## Profile types There are three types of user profiles available in the Apps: 1. A standard profile that has access to all content (based on entitlements). 2. A kid's profile that works with the configuration of Segmentation Tags in Presentation Manager to only display content appropriate for children. > [!NOTE] > **Note:** This is different from the [Parental Lock](/v1/docs/parental-lock) in that children will not be able to see any inappropriate content, whereas the Parental Lock stops content being watched without a PIN, but the application still displays it. 3. A restricted profile that has access to all content (based on entitlements) and also requires a PIN for access. ![Three options displayed: Standard, Kids, and Restricted for profile selection.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabTypes.png) > [!NOTE] > **Note:** If a user with a restricted profile forgets their PIN, then creates a new PIN using the *Forgot your PIN?* link, they need to sign in again to validate their new PIN. > [!WARNING] > **Compatibility Note:**The *Forgot your PIN?* link is available on native Apple (Deltatre Apps v1.0 onwards), Android (Deltatre Apps v1.4 onwards) and Responsive Web (Deltatre Apps v1.4 onwards). ## Managing profiles To manage their profiles, users need to navigate to the [*Account*](/v1/docs/account-page) page by tapping the menu icon at the top of the app, followed by their profile icon, then scroll down to the *Profiles* section. ![User profiles displayed with different access levels and an option to add a new profile.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabManage(1).png) > [!NOTE] > **Note:** Users with a standard or restricted profile can access the full *Account* page. If a kids profile is active, all the user sees is their own profile, where they can only change the name of their profile. ### Creating a new profile Selecting the *Add Profile* button in the *Profiles* section of the *Account* page opens the *Create Profile* page, from where your users can select a profile type and give that profile a name (and a PIN if necessary) before creating it. After this it is available to switch to. ![Profile creation screen with options for Standard, Kids, and Restricted profiles.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabCreate.png) - When a restricted profile is created, it requires a 5-digit PIN for that profile to be set at the same time. If a profile has its type changed to restricted later, the PIN needs to be created then. > [!NOTE] > **Note:** If the maximum number of profiles already exist, the *Add Profile* button doesn’t display. ### Viewing and editing existing profiles In the *Profiles* section of the *Account* page, the account’s existing profiles are listed. From here, they can be edited to be renamed or have the profile type changed, or be deleted. If a user has the primary profile active, they can manage any profile by selecting the profile icon to either delete the profile or open the *Edit Profile* page. ![Profile editing screen showing options for Standard, Kids, and Restricted modes.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabEdit.png) Otherwise, they can only manage their currently active profile by selecting it. If they want to manage a different profile, selecting it prompts them to switch to that profile. ![Switch Profile on a tablet](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabSwitchEdit.png) #### The primary profile The primary profile, by default, is a standard profile. It can be changed to restricted, but not kids. It has considerably more editing power than other profiles. It can: - Change the profile type of any other profile. It is the only profile that can change a kids profile to standard/restricted. - Add or remove a PIN from another profile if changing its profile type to/from restricted. - Delete other profiles. However, it can’t update the names of other profiles, or delete itself. Meanwhile, non-primary profiles can only change their own profile (including name, type [between standard and restricted only] and PIN), or delete their own profile. > [!NOTE] > **Note:** When editing an active Kids profile, users are only able to update their profile name - they can’t switch to another profile type, and they can’t delete their own profile. ## Switching profiles If, at any point, your users wish to switch profiles without going into the *Account* page, they can tap the menu icon in the top right of the app and select *Switch*. ![Switch Profile on a tablet](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabSwitch(1).png) This then displays the *Who’s watching?* page, from where they can select a different profile. ![User profiles displayed with access levels for a streaming service interface.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabSwitchWW.png) If switching to a restricted profile, users are prompted to enter their 5-digit PIN. ![User interface for entering a 5-digit PIN to access a profile securely.](https://cdn.document360.io/2e698e3c-4773-44a4-9476-1d05bac85eee/Images/Documentation/ProfilesTabPIN.png) ## Downloads In order to access and watch previously [Downloaded content](/v1/docs/downloads-and-offline-playback#how-do-users-access-and-manage-their-downloads), the profile that was active when the content was downloaded must be selected by the user before they go offline.