User analytics tracking in AXIS Presentation Manager

AXIS Presentation Manager (9.9 onwards) integrates with Hotjar, powered by Contentsquare, to capture and provide insights on how operators use AXIS Presentation Manager.

This data helps us at Deltatre to make decisions based on data, which makes AXIS Presentation Manager better for our customers.

Important: Hotjar analytics does not track any data on end user app behavior or end user analytics.

What does Hotjar track in AXIS Presentation Manager?

Hotjar captures the following cookies:

Essential
Analytics
Marketing
Functional

Visit Hotjar for further information on individual cookies, subgroups, types, and lifespan.

Data formats

Hotjar collects data in various formats, including:

Heatmaps (click, move, and scroll)
Session recordings. Important: Only the AXIS Presentation Manager screen is recorded, including the AXIS user name. Hotjar does not track or store AXIS user name data.
Click-through rates
Surveys

Enabling Hotjar analytics

Selecting Allow analytics from the cookie banner means that Hotjar is actively tracking how our clients use AXIS Presentation Manager.

Once analytics are enabled, Hotjar locally stores the hotjarEnabled: true cookies.

Hotjar analytics (1).png

How long does Hotjar store user data?

Hotjar retains data for 365 days from the date of capture. For more information, visit Hotjar.

Can I access the Hotjar data?

Captured analytics display in Hotjar's dashboard and can be exported in a report by Deltatre.

Disabling Hotjar analytics

Select Decline from the Hotjar cookie banner to disable Hotjar analytics tracking.

Users must manually delete their cookies, as well as local and session storage data (more information below). This only applies if AXIS Presentation Manager users have already enabled Hotjar cookies.

Changing cookie preferences

If you have enabled Hotjar and then later decide to disable it (or vice versa) this must be done manually by deleting Hotjar cookies from the browser.

The steps below relate to deleting Hotjar cookies from within AXIS Presentation Manager in Google Chrome and Edge:

To delete cookies:

Right-click the page and select inspect
Select Application from the top menu of the dev tools
Select Cookies from the side menu
Choose the AXIS Presentation Manager website URL
Select and delete all cookies that start with hj and/or _hj

To delete local storage keys:

Navigate to Local storage
Choose the AXIS Presentation Manager website URL
On the right panel, right-click and delete the hotjarEnabled Key
On the left menu, double-check Local storage and Session storage for any cookies that start with hj and/or _hj. If cookies are present here, select and delete them.
Reload the page. The Cookie consent banner will appear again - select Decline.

Note: To opt back in, go to Local storage, delete the hotjarEnabled Key, and refresh the page.

If using Firefox, follow these steps:

To delete cookies:

Right-click the page and select inspect
Select Storage from the top menu of the dev tools
Select Cookies from the side menu
Choose the AXIS Presentation Manager website URL
Select and delete all cookies that start with hj and/or _hj

To delete local storage keys:

Navigate to Local storage
Choose the AXIS Presentation Manager website URL
On the right panel, right-click and delete the hotjarEnabled Key
On the left menu, double-check Local storage and Session storage for any cookies that start with hj and/or _hj. If cookies are present here, select and delete them.
Reload the page. The Cookie consent banner will appear again - select Decline.
Note: To opt back in, go to Local storage, delete the hotjarEnabled Key, and refresh the page.

Last updated: April 2025

Release notes